Verbatim: What Clients Say
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"Venerable Law Firms Have Vanished, as Have High-profile Clients," Robert Half Study Says
Law firms are trying to keep and expand business in one of the toughest economic recessions by making client-focused changes to their services, billing practices and communications, according to "Future Law Office: Delivering Value-Added Services in Challenging Times," a white paper published by legal placement agency Robert Half Legal. "Firms are fortifying active practice areas, focusing on strengthening their relationships with existing clients and increasing market outreach to new prospects."
Corporate counsel surveyed by Robert Half said more effective communication, rather than just more communication, is an area where there could be greater refinement. The vice president of a major oil company articulated this point in a Strategic Client Interview: "I have a lot of respect for the firm that they're doing this. It's easy to have someone like you glean this kind of information, but it's difficult to listen to it, and it's more difficult to put your ego aside and do something about it. It means that the firm is smart enough to say we want to stay in business for the next thirty years."
For more information on Strategic Client Interviews, contact Joyce K. Smiley at 561-775-9755, or jsmiley@jkscompany.com. On the web at jkscompany.com.
Verbatim: What Clients Say is published electronically by JKS & Company LLC/Strategic Client Interviews. Copyright 2010 JKS & Company LLC. All rights reserved.
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email: jsmiley@jkscompany.com
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