Strategic Client Interviews
Verbatim: What Clients Say
Archived Issues
February 2012 - For GCs, It's About Cost Now
January 2012 - AmLaw Survey Says Break Your Firm Out of the Pack
December 2011 - How Will You Invest in Client Relationships in 2012?
November 2011 - In-House Counsel Say It's About Relationships
October 2011- Are Your Laterals’ Clients Satisfied With Your Firm? You Need to Know
September 2011 - Rethink Your Marketing: Will You Build Your Brand or Cultivate Relationships?
July/August 2011 - It's July 4th. Can Your Clients Reach You?
June 2011 - What's Key to Results in Attorney Sales Training
May 2011 - LinkedIn Discussions Reveal How Client Feedback Saves and Increases Business
April 2011 - How Your Firm Can Get a Big Payoff in the Current Economy
March 2011 - Growing Revenue Through Differentiation
February 2011 - "Rx" from Pfizer's General Counsel
January 2011 - GCs Talk About The New Marketplace
December 2010 - What's In Your 2011 Budget?
November 2010 - Ask and Listen, One Client at a Time
October 2010 - A Harvard Business Review Classic on Customer Loyalty, Read It or Re-read It
September 2010 - How a Lateral Partner Brings and Keeps His Clients
July/August 2010 - What You Need to Know to Gain Market Share
June 2010 - The Big Difference between Satisfied Clients and Very Satisfied Clients
May 2010 - Forrester Analyst Says "Develop a Voice-of-the-Customer Program in 2010"
April 2010 - "Venerable Law Firms Have Vanished, as Have High-profile Clients," Robert Half Study Says
March 2010 - Make the Most of Your Firm's Investment in Client Feedback
February 2010 - Corporate Counsel Want You to Ask What They Want
January 2010 - How a Recognized Leader Builds Business in the Worst Recession Since the 1930s
December 2009 - Strategic Account Management: A Sales Model Whose Time Has Come
November 2009 - How Your Firm Can Get High Marks in ACC's Value Index
October 2009 - Approach the ACC's Value Challenge with a Powerful Tool
September 2009 - Walk the Talk in 2010
July/August 2009 - Increase Your Firm's Market Share in a Slow to Zero-Growth Economy
June 2009 - Blunt The Pin That Could Burst Your Firm's Bubble
May 2009 - Feedback Is a Gift You Can Ask For
April 2009 - Why Do It Yourself?
March 2009 - What Happens When a "Satisfied" Client Is Dissatisfied with an Attorney
February 2009 - How Your Firm Can Get a Big Payoff in this Recession
January 2009 - Time for a Pivotal Change
December 2008 - A Costly Communication Gap between In-house Counsel and Their Law Firms
November 2008 - Secure Client Relationships Through Challenging Times
October 2008 - Don't Take Billing for Granted, Manage It
September 2008 - Improve Your Odds at Winning Business
July 2008 - It's July 4th: Do Your Clients Know Where You Are?
June 2008 - The Best Bang for Your Buck in a Sour Economy
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Verbatim: What Clients Say
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